Member Educator Staff

Vacancies: 1
Position: Permanent Part-Time
Placement: April 2024
Wage: $18.80/hour 
Shifts:  Monday - Wednesday 5:45am – 10:45am and Sunday 7:15am – 2:45pm
*Please note that these shifts are subject to change based on the needs of the branch.

Nature and Scope:
The Membership Educator Staff provides excellence in customer service while working as part of the Health, Fitness and Aquatics team of staff and volunteers to provide a welcoming and safe experience to all members, participants, and guests.

This permanent part-time position is entitled to a YMCA-YWCA individual membership; 15 days vacation (prorated); and a cost-shared benefits package (after completion of the probationary period) which includes:
• Extended Health Care, Drug Plan, Dental, Vision, EAP
• Life Insurance, LTD and AD&D
• YMCA Canada Pension Plan (eligible after two years of continuous service, if required hours are met)

Responsibilities:
• Monitor commitment to service excellence by role modelling and maintaining YMCA SAM 2.1 
standards
• Develop and maintain professional and courteous relationships with members and participants, learning and using their names
• Promote and educate members, guests and potential members on all membership and program offerings
• Assist potential members with registration when needed
• Support member, guest and participant check-in process
• Provide facility tours through YMCA 7 Steps of Selling
• Develop and retain a high level of product knowledge on other Vancouver Island Y programs and services outside of the Health, Fitness and Aquatic center
• Ensure the safety of all members, participants, staff, volunteers and property by following 
YMCA-YWCA standards/policies/procedures and ensuring they are maintained amongst all 
• Contribute as a member of the staff team in the overall operation of the Health, Fitness and 
Aquatic Centre, including performing other duties as assigned
• Meet and exceed projected sales targets
• Maintains daily sales and program statistics
• Remain calm and use supportive language when dealing with upset members and stressful 
situations

Qualifications:
• High School graduation required, post-secondary education in progress or completed preferred 
• Commitment to build meaningful relationships through positive daily interactions with Y members and guests
• Proven customer service excellence
• Excellent communication and interpersonal skills 
• Proficiency with Microsoft Office (mainly Word, Excel)
• Registration software experience an asset (training provided)
• Current Standard First Aid and CPR (c) required
• A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required

Competencies:
• Commitment to Organization Vision and Values
• Service Orientation
• Communication
• Teamwork
• Problem Solving 
• Commitment to Health and Safety

To Apply: Please send a cover letter and resume, indicating the position that you are applying for in the subject line of your email to:
Human Resources
YMCA-YWCA of Vancouver Island
Email: [email protected]

Please Note:
1. Application Deadline: This posting will close when a suitable candidate has been found.
2. Please indicate in your cover letter how you heard about this position.
3. Applications will be short-listed for interviews as they are received. 
4. We thank all applicants, but only short-listed candidates will be contacted.

The YMCA-YWCA of Vancouver Island is an equal opportunity employer.