Utility Accounts Assistant (Summer Intern/ Co-op)

What you'll do

Major Accountabilities

• Performs AP/AR duties in compliance with company policies and procedures, including the timely processing of online banking payments into Navision, coding invoices and submitting to Fusion, processing annual and monthly payment plans via credit card, following up with customers with declined or expired payment methods. Process incoming EFT payments.
• Performs general administrative tasks as required. Monitor shared info box for incoming inquiries from Lawyers for Sewer Utility Adjustments, flag billing inquiries and distribute to Operations Support Administrators, handle simple customer inquiries via email inbox. 
• Process new sewer applications, creating property files and contacts in Navision, sourcing information in Cityview, sending applications to Municipality for assessment and creating quotations for services.
• Document digitization of property files, shredding, etc.

General Responsibilities

• Perform AP/AR responsibilities in accordance with company policies and procedures, ensuring timely processing of online banking payments into Navision, invoice coding, and submission to Fusion. Process annual and monthly payment plans via credit card, follow up with customers regarding declined or expired payment methods, and handle incoming EFT payments.
• Review invoices for accuracy in AR/AP, resolve vendor inquiries regarding payments, code invoices, and forward them to Fusion for processing and payment.
• Perform general administrative duties as needed, including monitoring the shared inbox for incoming inquiries from lawyers regarding Sewer Utility Adjustments, flagging billing inquiries, and distributing them to Operations Support Administrators. Respond to simple customer inquiries via the email inbox.
• Organize and maintain various filing systems, including electronic management systems and document retention programs.
   

What you'll bring

Education / Experience

• High school diploma
• Administrative/Accounting Certificate/Diploma preferred. 
• Proficiency in Microsoft Office Suite.
• Experience with Microsoft Dynamics/Nav and Cityview is an asset.
• Background in utilities is an asset

Knowledge/Skills

• Ability to communicate effectively and professionally orally and in writing.
• High attention to detail
• Strong organizational skills
• Excellent time management skills
• Excellent customer service and interpersonal skills
• Ability to perform, organize, and prioritize work independently
• Ability to perform multiple tasks simultaneously with a high degree of accuracy
• Ability to collaborate and work within a team towards common goals
• Skilled in the use of PCs, Teams, Outlook, and Microsoft Office including Word, Excel, and SharePoint
• General accounting knowledge and mathematical skills
   

Please note

• Little to no travel required.
• Usage of PC and/or laptop, copy machine, telephone, and other general office equipment.
• Lifting or moving up to 25 pounds occasionally
• May stay in one position with little movement occasionally for short periods of time.