Posted: Mar 24, 2025

Member Educator Staff

Part-time
Salary: $19.36 - $19.36 Hourly
Application Deadline: Jun 24, 2025
Other

Member Educator Staff
Westhills YMCA-YWCA (Langford, BC)

Vacancies: 1
Status: Casual
Placement: April 2025
Wage: $19.36/hour
Shifts: Monday - Friday: 4:15pm - 9:15pm
Additional hours may be available for shift coverage

Nature and Scope:
The Member Educator Staff provides excellence in customer service while working as part of the Health, Fitness and Aquatics team of staff and volunteers to provide a welcoming and safe experience to all members, participants, and guests. Casual positions are entitled to a free individual YMCA-YWCA membership.

Responsibilities:

  • Ensure Y Canada Initiatives are implemented and standards met including Child Safeguarding and The Y Way.
  • Develop and maintain professional and courteous relationships with members and participants, learning and using their names
  • Promote and educate members, guests and potential members on all membership and program offerings
  • Assist potential members with registration when needed
  • Support members, guests, and participants check-in process
  • Provide facility tours through YMCA 7 Steps of Selling
  • Develop and retain a high level of product knowledge on other Vancouver Island Y programs and services outside of the Health, Fitness and Aquatic centre
  • Ensure the safety of all members, participants, staff, volunteers, and property by following YMCA-YWCA standards/policies/procedures and ensuring they are maintained amongst all
  • Contribute as a member of the staff team in the overall operation of the Health, Fitness and Aquatic Centre, including performing other duties as assigned
  • Meet and exceed projected sales targets
  • Maintains daily sales and program statistics
  • Remain calm and use supportive language when dealing with upset members and stressful situations

Qualifications:

  • High School graduation required, post-secondary education in progress or completed preferred
  • Commitment to building meaningful relationships through positive daily interactions with Y members and guests
  • Proven customer service excellence
  • Excellent communication and interpersonal skills
  • Proficiency with Microsoft Office (mainly Word, Excel)
  • Registration software experience an asset (training provided)
  • Current Standard First Aid and CPR (C) required
  • A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required

Competencies:

  • Commitment to Organization Vision and Values
  • Service Orientation
  • Communication
  • Teamwork
  • Problem Solving
  • Commitment to Health and Safety

To Apply: Please send a cover letter and resume, indicating the position that you are applying for in the subject line of your email to:

Human Resources
YMCA-YWCA of Vancouver Island
Email: [email protected]

Please Note:

  1. Application Deadline: This posting will close when a suitable candidate has been found.
  2. Please indicate in your cover letter how you heard about this position.
  3. Applications will be short-listed for interviews as they are received.
  4. We thank all applicants, but only short-listed candidates will be contacted.

The YMCA-YWCA of Vancouver Island is an equal opportunity employer.