Member Educator Staff

Vacancies: 1

Position: Permanent Full-Time – 35 hours per week

Placement: May 2026

Wage: $21.00/hour

Shifts:   Sunday to Thursday (Sunday 7:15am – 2:45pm; Monday to Thursday 5:45am – 1:15pm)

*Please note that these shifts are subject to change based on the needs of the branch.

Nature and Scope:

The Member Educator Staff provides excellence in customer service while working as part of the Health, Fitness and Aquatics team of staff and volunteers to provide a welcoming and safe experience to all members, participants, and guests.

This permanent full-time position is entitled to a YMCA-YWCA individual membership; 15 days vacation; paid sick time (per our policy); and a cost-shared benefits package (after completion of the probationary period) which includes:

• Extended Health Care, Drug Plan, Dental, Vision, EAP (eligible after 6 months)
• Life Insurance, LTD and AD&D (eligible after 6 months)
• YMCA Canada Pension Plan (eligible after one year of continuous service)

Responsibilities:

• Ensure Y Canada Initiatives are implemented and standards met including Child Safeguarding and The Y Way
• Develop and maintain professional and courteous relationships with members and participants, learning and using their names
• Promote and educate members, guests and potential members on all membership and program offerings
• Assist potential members with registration when needed
• Support member, guest and participant check-in process

• Provide facility tours through YMCA 7 Steps of Selling

• Develop and retain a high level of product knowledge on other Vancouver Island Y programs and services outside of the Health, Fitness and Aquatic center
• Ensure the safety of all members, participants, staff, volunteers and property by following YMCA-YWCA standards/policies/procedures and ensuring they are maintained amongst all
• Contribute as a member of the staff team in the overall operation of the Health, Fitness and Aquatic Centre, including performing other duties as assigned

• Meet and exceed projected sales targets

• Maintains daily sales and program statistics
• Remain calm and use supportive language when dealing with upset members and stressful situations

Qualifications:

• High School graduation required, post-secondary education in progress or completed preferred
• Commitment to build meaningful relationships through positive daily interactions with Y members and guests
• Proven customer service excellence
• Excellent communication and interpersonal skills
• Proficiency with Microsoft Office (mainly Word, Excel)
• Registration software experience is an asset (training provided)
• Current Standard First Aid and CPR (c) required

• A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required (prior to start date – not required at the application stage).

Competencies:

• Commitment to Organization Vision and Values
• Service Orientation
• Communication
• Teamwork
• Problem Solving
• Commitment to Health and Safety