Optometry Office Assistant/Patient Care Coordinator

Our well-established optometry clinic in Langford, BC, is growing and we’re excited to welcome a new team member to support our patients and our community. Located in one of Canada’s fastest-growing areas on beautiful Vancouver Island, our clinic has proudly been voted “Best of the Westshore for Eyecare” six years in a row.

We’re looking for a friendly, reliable, and detail-oriented individual who enjoys working with people and wants to build a career in the eyecare field. If you value a positive workplace, strong teamwork, and a healthy work/life balance, you’ll fit right in.

Due to training involved, we are prioritizing candidates seeking a longer-term stable position (ideally 2+ years), who are interested in growing with the clinic and becoming a part of a collaborative, team-oriented environment.

About You

You’re someone who:

• Enjoys helping others and providing excellent customer service
• Is organized, dependable, and attentive to detail
• Communicates clearly and confidently, especially over the phone
• Is comfortable using computers and learning new software
• Takes direction well and enjoys learning new skills
• Can work Wednesday evenings (close at 7pm) and Saturdays (close at 3pm)
• Has administrative, clerical, or reception experience (medical or optometric experience is an asset, but not required)

What You’ll Do

Your responsibilities may grow with experience and training, and include:

• Welcoming patients and checking them in and out of appointments
• Answering phones, managing voicemail, and returning messages
• Booking and confirming patient appointments
• Processing payments (debit, credit, cash)
• Submitting extended health benefit claims online
• Preparing the clinic each day to ensure smooth patient flow
• Pre-testing patients before exams and sanitizing equipment
• Coordinating referrals and patient care with eye specialists
• Assisting patients with optometrist-recommended products
• Performing visual field testing when required (training provided)

Training & Growth

We are an established optometry practice that has served our community for over 35 years, with a strong focus on medical eye care, innovation, and modern technology. Full training is provided, including hands-on experience with advanced diagnostic equipment and patient testing.

You’ll be supported by a collaborative team that values professionalism, kindness, and delivering an exceptional experience to every patient.

Benefits

• Extended health benefits through a health savings account.
• Vision care and eyewear benefits (yes, that’s included!)
• On-the-job training and long-term growth opportunities

Ready to Apply?

If this opportunity sounds like a great fit, and you are seeking a longer-term stable position, we’d love to hear from you.

Please apply by WS Chamber Portal, email to [email protected],  or through Indeed and a member of our management team will be in touch.

All applications are appreciated; however, only candidates selected for an interview will be contacted.