Member Educator Staff

Nature and Scope:

The Member Educator Staff provides excellence in customer service while working as part of the Health, Fitness and Aquatics team of staff and volunteers to provide a welcoming and safe experience to all members, participants, and guests.

This permanent part-time position is entitled to a YMCA-YWCA individual membership; 15 days vacation (prorated); and a cost-shared benefits package (after completion of the probationary period) which includes:

• Extended Health Care, Drug Plan, Dental, Vision, EAP

• Life Insurance, LTD and AD&D

• YMCA Canada Pension Plan (eligible after two years of continuous service, if required hours are met)

Responsibilities: 
• Ensure Y Canada Initiatives are implemented and standards met including Child Safeguarding and The Y Way  
• Develop and maintain professional and courteous relationships with members and participants, learning and using their names 
• Promote and educate members, guests and potential members on all membership and program offerings 
• Assist potential members with registration when needed 
• Support member, guest and participant check-in process 
• Provide facility tours through YMCA 7 Steps of Selling 
• Develop and retain a high level of product knowledge on other Vancouver Island Y programs and services outside of the Health, Fitness and Aquatic center 
• Ensure the safety of all members, participants, staff, volunteers and property by following YMCA-YWCA standards/policies/procedures and ensuring they are maintained amongst all  
• Contribute as a member of the staff team in the overall operation of the Health, Fitness and Aquatic Centre, including performing other duties as assigned 
• Meet and exceed projected sales targets 
• Maintains daily sales and program statistics 
• Remain calm and use supportive language when dealing with upset members and stressful situations 

Qualifications: 
• High School graduation required, post-secondary education in progress or completed preferred  
• Commitment to build meaningful relationships through positive daily interactions with Y members and guests 
• Proven customer service excellence 
• Excellent communication and interpersonal skills  
• Proficiency with Microsoft Office (mainly Word, Excel) 
• Registration software experience is an asset (training provided) 
• Current Standard First Aid and CPR (c) required 
• A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required (prior to 
start date – not required at the application stage). 

Competencies: 
• Commitment to Organization Vision and Values 
• Service Orientation 
• Communication 
• Teamwork 
• Problem Solving  
• Commitment to Health and Safety 

To apply, please visit our Jobs Page using the link below to submit your 
application online.  
Jobs at the Vancouver Island Y 

1. Application Deadline: This posting will remain open until a suitable candidate has been found. 
2. We thank all applicants, but only short-listed candidates will be contacted.