Member Educators

Nature and Scope:

The Member Educator Staff provide excellence in customer service while working as part of the Health, Fitness and Aquatics team of staff and volunteers to provide a welcoming and safe experience to all members, participants, and guests. Casual positions are entitled to a free individual YMCA-YWCA membership.

Responsibilities:

• Ensure Y Canada Initiatives are implemented and standards met including Child Safeguarding and The Y Way.
• Develop and maintain professional and courteous relationships with members and participants, learning and using their names
• Promote and educate members, guests and potential members on all membership and program offerings
• Assist potential members with registration when needed
• Support members, guests, and participants check-in process

• Provide facility tours through YMCA 7 Steps of Selling

• Develop and retain a high level of product knowledge on other Vancouver Island Y programs and services outside of the Health, Fitness and Aquatic centre
• Ensure the safety of all members, participants, staff, volunteers, and property by following YMCA-YWCA standards/policies/procedures and ensuring they are maintained amongst all
• Contribute as a member of the staff team in the overall operation of the Health, Fitness and Aquatic Centre, including performing other duties as assigned

• Meet and exceed projected sales targets
• Maintains daily sales and program statistics
• Remain calm and use supportive language when dealing with upset members and stressful situations

Qualifications:

• High School graduation required, post-secondary education in progress or completed preferred
• Commitment to building meaningful relationships through positive daily interactions with Y members and guests
• Proven customer service excellence
• Excellent communication and interpersonal skills
• Proficiency with Microsoft Office (mainly Word, Excel)
• Registration software experience an asset (training provided)
• Current Standard/Intermediate First Aid and CPR (C) required

• A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required (prior to start date – not required at the application stage).

Competencies:

• Commitment to Organization Vision and Values
• Service Orientation
• Communication
• Teamwork
• Problem Solving
• Commitment to Health and Safety